Published On: Tue, Dec 19th, 2017

Twitter launches a new craving API to energy patron use and chatbots

Twitter’s large news this week is a proclamation that it’s now enforcing a new policies around horrible calm and abuse, though currently a association is rolling out something new for developers, as well: an enterprise-level API providing entrance to real-time activities like tweets, retweets, likes and follows.

The further of a API is partial of Twitter’s broader devise to revamp and enhance a API platform, announced this April. Similar to how Twitter is now perplexing to make things right with a user bottom -who have too mostly been a victims of harassment, abuse, hate, and threats of assault – a association has been perplexing to reset family with a developer community, too.

Over a years, Twitter has pulled a carpet out from underneath developers’ feet too often. For example, it used to inspire third-party apps, then it began restricting them. It hosted developer conferences, afterwards it killed them. And it once offering a apartment of developer tools, only to spin around and sell them.

This year, Twitter directed to spin things around by streamlining a API platform, while holding full advantage of a investment in Gnip. This enclosed a launch of new APIs and endpoints for developers, as good as a published roadmap in an bid to boost clarity around a developer-focused efforts.

Today’s news of a new craving Account Activity API is a partial of those betrothed changes.

Specifically, a API is designed to assistance developers build apps that can energy patron service, chatbots and code rendezvous on Twitter, a association says – an area Twitter has been increasingly invested in this year.

The existent Account Activity API lets developers lift a full set of activities associated to an account, in real-time. The new craving chronicle of this API is designed for those who need information for a incomparable series of accounts, and mixed webhook URLs, trustworthiness facilities like retries, and managed support.

In addition, Twitter says it’s expanding a beta for a customary API that delivers activities for adult to 35 accounts. And on Jan 15th, typing indicators and review profits for Direct Messages will be enclosed as activities in a API, so developers can build some-more healthy conversational experiences. (Meaning, business will feel like they’re articulate to a person, not a bot).

Alongside this launch, Twitter is rising a apartment of developer collection for Direct Messages out of beta.

These facilities embody Quick Replies, Welcome Messages, Buttons on messages, Custom Profiles, and Customer Feedback Cards. All have been formerly announced, launched, and put to use by brands like Samsung, MTV, TBS, Wendy’s, and Patrón who used a tools with their chatbots. Other, like Tesco and Evernote, are regulating them for patron service.

The exit from a Direct Message beta will see some facilities removed, Twitter notes. This includes Location discerning replies and plcae cards, content submit discerning replies, support indicators, response hours, and a distinguished summary symbol on profiles.

These latter facilities – like support hours and a large summary symbol – seemed to have been launched in response to Facebook Messenger and a possess advances as a height for patron service. But there were some concerns among consumers that a summary symbol a CS account’s form served as a approach to not residence patron inquiries and concerns in public, in sequence to strengthen a brand’s image.

Twitter’s new APIs and DM toolset are accessible now.


Featured Image: Bryce Durbin/TechCrunch

About the Author

Leave a comment

XHTML: You can use these html tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>