Published On: Tue, Jul 18th, 2017

Apple now allows patron support reps to respond to your App Store reviews


Earlier this year, Apple finally introduced a ability for app developers to respond to patron reviews – a underline Google had in place for several years. Now, Apple is expanding this underline with a launch of a new “Customer Support” purpose accessible now in a iTunes Connect portal. This gives developers who have incomparable teams a ability to give others accede to respond to patron reviews on a App Store.

Not being means to respond to patron reviews had been a longtime pain indicate for app developers, as users would mostly foul downrate apps since they didn’t entirely know a underline set, or since they were regulating a beta build of a app or a beta chronicle or iOS, among other things. Sometimes, they simply downrated an app since it had a insolence to allot for in-app purchases, subscriptions, or other things that helped a developer make money.

It was certainly forever frustrating for developers to see astray reviews like this posted to a App Store, and have no approach to write back.

In addition, users would mostly spin to App Store reviews to note bugs or glitches, and developers had no approach to follow adult and learn some-more in sequence to scold a problem.

That altered with a recover of iOS 10.3 and macOS 10.12.4 in March, that during final gave developers a ability to offer support, ask follow-up questions, contend thanks, or differently respond to users’ App Store reviews.

With this week’s further of a Customer Support role, other group members can now do a same.

Apple says patron support reps will benefit entrance to Resources and Help, Users and Roles, and My apps in iTunes Connect. By clicking on “My Apps,” they’re means to burst right into Ratings and Reviews and start responding to customers.

Of course, many app businesses already have teams in place whose members have other iTunes Connect roles that would make them good possibilities to take on patron support duties, as well.

Apple says it will automatically allot Customer Support roles to those who already have a App Manager and Marketer roles in iTunes Connect to make a transition routine easier. However, all new accounts combined after Jul 13 will need to have a Customer Support purpose manually added, Apple notes.

The change is one of several Apple has had in a works, in terms of giving a App Store a large makeover. With patron responses, Apple is unequivocally personification locate adult with Google Play, that introduced a underline behind in 2012. But other changes to a App Store nearing in iOS 11 are some-more significant, including a subdivision of tip charts for apps and games, a redesign that helps people improved learn new apps, a further of editorial content, and most more.

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